SHIPPING AND RETURNS

SHIPPING

For jewels:

Free worldwide – on orders above 200 USD by state postal office.

10 USD worldwide – for orders up to 200 USD by state postal office worldwide.

50 USD worldwide – by courier service (including but not limited to DHL, EMS, Fedex).

Providing your items are in stock we will aim to dispatch your order within 5 working days unless a shorter time is especially requested and agreed. Once dispatched, please allow 3 working days for Ukrainian orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. If you have any questions or queries, or any specific delivery requirements (such as same day courier service), please let us know at zhernova.liliia@gmail.com.

For items not in stock we shall dispatch the order within 10—12 working days.

For art and interior works:

Shipping of artwork is subject to discussion with our manager. Please contact us at zhernova.liliia@gmail.com or via online form to negotiate the way of delivery and its costs.

RETURNS

For jewels:

Items can be returned for exchange or for store credit within 14 days from delivery. Items must be returned in the same original condition and packaging, without damage. Shipping costs are paid by the customer.

If you wish to return an item, please contact us via email at zhernova.liliia@gmail.comand we will provide the instructions for shipping the item back.

For art and interior works:

Artworks are not subject to returns except the cases of mechanical damage caused during shipping. IMPORTANT! Please check the artwork carefully in the moment of its receipt. The artwork cannot be returned after its acceptance.